At MSW Bet, we treat your personal data with the same care we want you to experience across every part of the platform. This Privacy Policy explains exactly what information we collect when you use mswbet.app, why we collect it, how it's stored and protected, who we share it with, and what your rights are as a Filipino player. Please read it fully before creating your account.
Before getting into the full policy detail, here are the six core privacy commitments that guide how MSW Bet handles your data.
MSW Bet does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Full stop. The data you provide is used to operate your account, process your bets, and improve your experience on mswbet.app — nothing else.
All data transmitted between your device and MSW Bet's servers is protected by 256-bit SSL encryption — the same standard used by major banks. Your account credentials, payment details, and personal information are encrypted in transit and at rest.
MSW Bet collects the minimum personal data necessary to operate a licensed online betting platform — account information, identity verification documents, payment details, and activity logs. We don't ask for information we have no clear use for.
We only share your data with service providers who are directly involved in running MSW Bet — payment processors, identity verification providers, and hosting services. Every third party we work with is contractually bound to protect your data to the same standard we hold ourselves to.
As a Philippine resident, you have rights under Republic Act 10173 (Data Privacy Act of 2012). You can request access to your data, ask us to correct errors, object to certain uses, or request deletion under specific circumstances. MSW Bet will act on these requests promptly.
If MSW Bet makes material changes to this Privacy Policy, we will notify you in advance by email and/or through an in-app notification. We won't quietly change how we handle your data without making sure you know about it first.
This Privacy Policy applies to MSW Bet, the online sports betting and casino platform accessible at mswbet.app. When this policy refers to "MSW Bet," "we," "us," or "our," it means the entity responsible for operating the MSW Bet platform and acting as the data controller for the personal information you provide when using our services.
MSW Bet is operated under a valid gaming licence and is subject to the licensing authority's data protection requirements in addition to the obligations described in this policy. Our designated Data Protection Officer can be reached at support@mswbet.app — please mark your message "Data Privacy" in the subject line for prompt handling.
By creating an account on MSW Bet and using mswbet.app, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
MSW Bet collects different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what we collect and why each category is necessary.
MSW Bet collects your personal data through several channels, all of which are directly connected to your use of the platform.
The majority of data MSW Bet holds about you comes directly from information you provide — during registration, during identity verification, when you contact support, when you make a deposit or request a withdrawal, and when you interact with promotions or the VIP Club.
When you access mswbet.app from any device, our systems automatically log technical data including your IP address, device details, browser type, and session activity. This data is collected via server logs and, where you have consented, through cookies and similar tracking technologies. See Section 7 for a full explanation of how we use cookies.
When you complete identity verification on MSW Bet, our KYC provider returns a verification result — pass, fail, or further review required — along with extracted data from your ID document. Our payment processors (GCash, Maya, BDO, etc.) confirm transaction status and, where required for fraud prevention, return limited account-matching information to verify that the payment method is registered in your name.
MSW Bet uses your personal data for specific, legitimate purposes. Here is an honest account of every use we make of your information.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, contact details, date of birth |
| Identity verification (KYC) | Name, date of birth, address, ID document |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Settling bets and casino payouts | Betting and gaming activity records |
| Fraud detection and AML compliance | Transaction patterns, IP and device data |
| Customer support | Account data, communications history |
| Responsible gaming monitoring | Activity patterns, session data, tool usage |
| VIP Club tier calculation | Wagering activity across all products |
| Marketing (where consented) | Contact details, product preferences |
| Platform security and abuse prevention | IP, device, session, and behavioural data |
| Regulatory reporting | Account and transaction data as required |
MSW Bet does not use your personal data to make automated decisions that produce legal or similarly significant effects — such as automatically denying you a withdrawal or permanently suspending your account — without human review being part of the process.
MSW Bet processes your personal data on the following legal grounds, consistent with Republic Act 10173 (Data Privacy Act of 2012) of the Philippines:
MSW Bet shares your personal data only with parties who are directly involved in delivering the platform's services. We do not share data for advertising purposes and we do not sell data to any third party.
We work with a small number of carefully selected service providers who process data on our behalf under strict contractual terms. These include identity verification providers (for KYC), payment processors (GCash, Maya, and banking partners), cloud hosting and data storage services, customer support software providers, and responsible gaming tool providers. Each provider is assessed for security and privacy compliance before engagement and is contractually restricted from using your data for any purpose beyond the specific service they provide to MSW Bet.
MSW Bet is required to share certain account and transaction data with our gaming licence authority as part of routine regulatory reporting. We will also disclose personal data to law enforcement or government agencies when legally compelled to do so — for example, in response to a valid court order or a lawful request from AMLC (Anti-Money Laundering Council) under Philippine law. We will notify you of any such disclosure unless legally prohibited from doing so.
If MSW Bet is involved in a merger, acquisition, or sale of all or part of its business, your personal data may be transferred as part of that transaction. In such a case, we will notify affected players via email and/or prominent notice on mswbet.app before any transfer occurs, and the new data controller will be bound by this Privacy Policy or an equivalent level of protection.
MSW Bet never shares your personal data with other betting platforms, advertisers, marketing networks, or data aggregators. If you receive marketing from a third party claiming affiliation with MSW Bet that you did not opt into, please report it to support@mswbet.app immediately.
MSW Bet uses cookies and similar tracking technologies when you access mswbet.app. A cookie is a small data file stored on your device that helps the platform function correctly and improves your experience over time.
Some cookies are strictly necessary for MSW Bet to work. These include session cookies that keep you logged in while you navigate between pages, security tokens that protect your account from session hijacking, and cookies that remember your odds format or language preferences. You cannot opt out of essential cookies without also opting out of using the platform.
With your consent, MSW Bet uses analytics tools to understand how players navigate mswbet.app — which features are used most, where players encounter difficulty, and how performance can be improved. Analytics data is aggregated and anonymised where possible. You can withdraw this consent at any time through your account privacy settings.
You can control non-essential cookies through your browser settings or through the cookie preference centre available from the footer of mswbet.app. Disabling analytics cookies will not affect your ability to bet, deposit, or access any MSW Bet feature — it simply means we have less data to work with when improving the platform experience.
MSW Bet retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations.
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| KYC documents | 5 years from account closure (AML requirement) |
| Transaction and betting records | 5 years from each transaction date |
| Customer support records | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Device and session logs | 90 days rolling (security monitoring) |
| Responsible gaming tool records | Duration of any active restriction + 2 years |
After the applicable retention period, MSW Bet will securely delete or irreversibly anonymise your personal data. Where anonymisation is used, the resulting data cannot be traced back to you and may be retained indefinitely for analytical purposes.
MSW Bet takes the security of your personal data seriously. We have implemented technical and organisational measures appropriate to the sensitivity of the data we hold and the risks of its processing.
If MSW Bet suffers a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours of becoming aware, as required by RA 10173. We will also notify you directly if your personal data was among the data affected, without undue delay, providing clear information about what happened, what data was involved, and what steps you should take to protect yourself.
MSW Bet's core data is stored on servers located in Asia-Pacific region data centres. However, some of the third-party service providers we work with may process data in other countries. When this happens, MSW Bet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to what is required under Philippine law.
Safeguards we apply to international transfers include contractual data processing agreements with all third-party providers, which include standard data protection clauses that require the recipient to protect your data to standards consistent with RA 10173. We do not transfer data to countries with inadequate data protection frameworks without first assessing the risk and implementing compensating controls.
As a data subject under Republic Act 10173 (Data Privacy Act of 2012), you have specific rights in relation to the personal data MSW Bet holds about you. We take these rights seriously and will respond to all valid requests within 30 calendar days.
You have the right to know that MSW Bet is collecting your data, what data is being collected, why it's being processed, and who it may be shared with. This Privacy Policy is how we fulfil that obligation — it should always be up to date and clearly written.
You may request a copy of the personal data MSW Bet holds about your account at any time. This includes your account information, KYC records, transaction history, betting activity, and support communications. We will provide this within 30 days of a valid request.
If any personal data MSW Bet holds about you is inaccurate, incomplete, or outdated, you have the right to have it corrected. Contact support@mswbet.app with the specific details that need updating and we will action the correction promptly.
Under certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you may request deletion of your personal data. Note that our legal and regulatory obligations (particularly KYC and AML record-keeping requirements) may prevent immediate deletion of all data.
You may object to certain types of processing, including processing based on legitimate interests and direct marketing. If you object to marketing communications, we will stop sending them immediately. Other objections will be assessed individually based on the specific circumstances.
If you believe MSW Bet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We would prefer to resolve any concern directly first — please contact support@mswbet.app so we can address it before escalation.
To exercise any of the above rights, email support@mswbet.app with the subject line "Data Rights Request" and include your full name, registered email address, and a clear description of the right you are invoking. We may ask for verification of your identity before processing the request to ensure we are responding to the correct person.
MSW Bet is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 has registered on MSW Bet by providing false age information, we will close the account, return any deposits, and delete the associated personal data as quickly as reasonably practicable upon becoming aware of the situation.
If you are a parent or guardian and believe your child has created an account on MSW Bet, please contact support@mswbet.app immediately with the registered email address or mobile number so we can investigate and act without delay.
MSW Bet would like to keep you informed about promotions, bonuses, new games, and other platform updates. We will only send you marketing communications if you have explicitly opted in to receive them during registration or through your account settings.
You can withdraw your consent to marketing communications at any time by:
Opting out of marketing communications will not affect operational messages — you will still receive account notifications such as deposit confirmations, withdrawal status updates, security alerts, and responses to your support queries. These are not marketing communications and cannot be disabled while your account is active, as they are necessary for the operation of your account.
MSW Bet will never send marketing messages via SMS or call your registered number for marketing purposes without your explicit consent. If you receive an unsolicited call or message claiming to be from MSW Bet, do not provide any personal information and report it to us immediately.
MSW Bet reviews this Privacy Policy regularly and updates it when our data practices change, when we introduce new products or services, or when applicable law is amended. The "Last Updated" date at the top of this page reflects the most recent revision.
When material changes are made — changes that meaningfully affect how we collect, use, or share your personal data — we will notify you by email to your registered address and by displaying a prominent notice when you next log into your MSW Bet account. Minor updates such as clarifications of existing practices or corrections of typographical errors may be made without direct notification, though the updated date will always be visible.
Continued use of MSW Bet after the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the updated policy, you should stop using MSW Bet and request account closure before the changes take effect.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data MSW Bet holds about you, please get in touch with our team. We aim to respond to all privacy-related queries within five business days.
Email: support@mswbet.app
Please include "Data Privacy" or "Privacy Policy Query" in your subject line to ensure your message reaches the right team without unnecessary delay.
For formal data rights requests (access, correction, deletion, objection), use the subject line "Data Rights Request" and include your registered email address and a clear description of the specific right you are invoking. We may request identity verification before processing your request.
MSW Bet's customer support team is available 24 hours a day, 7 days a week for general account queries. For formal privacy matters, dedicated handling is available during regular business hours — responses to formal requests will always be provided within 30 calendar days as required by RA 10173.
You now know exactly how MSW Bet handles your data, what your rights are, and how to exercise them. Registration is free, takes under three minutes, and your data is protected from the moment you create your account. Tara — let's get started.
These pages are cross-referenced in the Privacy Policy above.
Account rules, betting policies, bonus terms, and withdrawal conditions for all MSW Bet players.
Tools and resources for players who want help managing their activity on MSW Bet.
Answers to common questions about accounts, payments, and platform features on MSW Bet.
Who MSW Bet is, our mission as a Filipino-focused platform, and how we think about player trust.